Xilivideo
Current Page: XiliVideoSupportFAQ
take up space

Xilisoft Video Converter Platinum FAQs

  • Q:
    Compared with previous version, does the version 5 support more formats? What are they?

  • Q:
    After my file is loaded into the program, I want to check its certain information in the program? How should I do?

  • Q:
    What about other settings? In the previous versions, there are many settings on the right of the main interface. But I can only see a few on the right now. Where are the other settings like Frame Rate and Sample Rate?

  • Q:
    Can I edit the ID3 Tag information for the output files?

  • Q:
    How can I modify the settings on the right panel of the interface for conversion? Shall I just use the values which the program has offered or enter a number I want directly? But after I click "Convert", all the options I modified will return to the default ones. Why?

  • Q:
    I am trying to capture certain still frames from my video. I have no idea about the settings on the right. Could you please give me certain hints on it?

  • Q:
    After I make some proper modifications on settings, is it possible to save it as a single profile for use next time?

  • Q:
    I just want a clip/segment of my video file. Is it possible?

  • Q:
    After the conversion to certain audio formats is done, I found that the output audio files always skip when playing. It means there are always some short breaks during playback. How to correct it?

  • Q:
    What does "Add Profile" do?

  • Q:
    I do not like certain frames in my video. May I get rid of them in the output files by your program?

  • Q:
    I know if I want to get better output quality, I need set higher values for video and audio bit rate respectively. And the output size will be larger at the end of the conversion. So how can I know the most proper values for video and audio in the output size I expect?

  • Q:
    I just want to backup my video files on my PC. What is the best choice of the output format for me to choose? I just want to play it on my PC and I would like to get the smallest size with better quality.

  • Q:
    After I finish the conversion to AVI, I can only get the audio playback in Windows Media Player while it shows that I need download certain codec and no video can be watched. Why?

  • Q:
    After the conversion to the iPod/iPhone/Apple TV is finished, what shall I do next to transfer the output files into my iPod?

  • Q:
    How can I get MP3 files transferred to PSP?

  • Q:
    My video file has been converted into 3GP format. But I do not think the video screen is clear enough. Can I improve it by certain settings?

  • Q:
    The output 3GP files are playable well by QuickTime on my PC. But when I load the files into my phone and play them, the video and audio get out of sync. Why?

  • Q:
    After I convert my video files to WMV and load the file into my PPC, the device will play it a while but stop and close the player then. Why?

  • Q:
    I want to get better audio quality in the output 3GP files. But no matter what audio settings I modify such as bit rate, sample rate, etc., the program always shows "Fail". Why?

  • Q:
    My iPod is 5.5G. I wonder which profile is the best one for me.

  • Q:
    I noticed that you offer two kinds of video output forms for MP4 in the Profile list. Which one is the best if I want to get better quality?

  • Q:
    Which profile should I choose for my PSP?

  • Q:
    I have finished the conversion to Zune; what do I need to do so that I can transfer the output files into my Zune?

  • Q:
    I noticed that your program offers 3 kinds of output video formats. As far as the quality is concerned, which one is the best, MP4, MP4 AVC or  WMV?
take up space

Recommendation

Xilisoft DVD Ripper Ultimate

Xilisoft DVD Ripper Ultimate
Rip DVD to almost all video and audio formatsMore Info...

Xilisoft Video Converter Ultimate

Xilisoft Video Converter Ultimate
Convert between most popular video and audio formatsMore Info...

Newsletter

Free subscribe to Xilisoft newsletter, get the hottest news, most useful tips and newest products release and upgrading etc.

Click here to subscribe Xilisoft newsletter.

Support

Click here to get technical support quickly. We have professional support team to help you troubleshoot any technical and product problem. Please feel free to send emails to us at support@xilisoft.com.

FAQs

Ask for our online troubleshooting, please click here to submit your questions.

take up space